FAQ
FAQs
If it is not a quality issue, you will pay for the shipping and customs duties if you choose to return the product.
How to order DIY and choose delivery method?
Simply browse our store, select your handmade product, and follow the checkout process. We estimate delivery time of 7-15 days.
What areas do you deliver to, and can I track my delivery?
We deliver to most cities around the world, and you will receive a tracking number once your order has been dispatched.
Do you customize finished products?
For complex DIY, silk, embroidery, etc., we provide handmade customization services, which takes a long time.
What is your return policy and cancellation policy?
Contact us within [3 days] for returns or exchanges. Orders can be canceled up to [7-15days] before the scheduled delivery date.
What is your return policy and cancellation policy?
Contact us within [3 days] for returns or exchanges. Orders can be canceled up to [7-15days] before the scheduled delivery date.